Decking Starter Clips

Orders

Within a 15 mile radius, orders will be delivered free of charge on our own fleet.

Orders over a 15 mile radius will be delivered by one of our nominated partners and you will be notified via email or SMS the date of your delivery. Please note delivery times are 0700 to 1700 and we will so far as is possible, provide a 1 hour delivery slot on the day of your delivery.

All deliveries are made to the front door of the property and our drivers will not enter your premises under any circumstance, if you require assistance with larger orders, please contact the delivery team on 01322 930928 who will be happy to discuss options with you.

Deliveries will not be left unattended, if you are not able to take the delivery on the date advised, please contact our delivery team on 01322 930928 who will happily reschedule to a new date.

Drivers will wait for a maximum of 10 minutes whilst orders are checked, any damages or imperfections must be reported at the point of delivery.

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@thameswayhomeliving.co.uk. Please note that returns will need to be sent to the following address: Unit E Acorn Industrial Estate, Holm Road, Crayford, Kent DA1 4AL.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@thameswayhomeliving.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@thameswayhomeliving.co.uk.